All-party consent states
These states generally require every party's consent to record a conversation (Reporters Committee): California, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, New Hampshire, Pennsylvania and Washington. Oregon, Missouri, Connecticut, Nevada, Hawaii and Maine have partial rules.
The reuse question
Your "this call may be recorded for quality and training purposes" notice was written for your own training, not someone else's AI model. No statute we found addresses reuse for third-party AI training directly, but litigation is active.
Ambriz v. Google
In February 2025, a federal court in California let a privacy claim proceed against Google's contact-center AI, finding it plausible that the AI had the "capability" to use call data to improve its models (Goodwin). Later cases have raised the bar for these claims, so the law is unsettled.
Lower-risk options
- License transcripts with names, numbers and account details removed, instead of audio.
- License your call scripts, QA scorecards and coaching notes, which contain no customer voices.
- Exclude calls from all-party-consent states unless counsel approves.
- Never include payment card details. PCI rules bar storing sensitive authentication data after authorization.
More on the data itself: selling call recordings and call center data.
Frequently asked questions
Can I sell call recordings for AI training?
Possibly, but recordings carry consent issues, especially in all-party-consent states like California. De-identified transcripts, scripts and QA materials are lower risk.
What is Ambriz v. Google?
A 2025 California case where a court let a privacy claim proceed against Google's contact-center AI over its capability to use call data to improve models.