Why AI companies want IT and managed services data
MSPs and IT teams run high-volume workflows: ticket triage, troubleshooting, onboarding and offboarding, patching and incident response. AI agents for IT support need real tickets with resolutions and the runbooks behind them. Records that link a ticket to its fix are especially useful.
What's licensable in IT and managed services
| Data | Examples |
|---|---|
| Ticket history | Tickets with troubleshooting steps and resolutions (client data removed) |
| Runbooks | Standard fixes, escalation paths, maintenance procedures |
| Onboarding and offboarding | User setup and removal checklists, access review steps |
| Incident response | Playbooks, postmortems, root-cause write-ups |
| Service desk standards | SLAs, triage rules, QA scorecards |
| Technician training | Tier 1 to Tier 3 onboarding and certification paths |
What to leave out
Client environments, network diagrams, credentials, secrets and logs containing client or end-user data. Records created inside clients' systems usually belong to the client. Third-party tool terms may also limit export. See client data vs. company data.
How to raise your value
Tickets linked to the runbook used and the final fix are worth more than either alone. Keep those links when you clean the data. Connected records (the SOP, the work done under it and the outcome) are worth more than isolated files. More in what drives data value.
Do you qualify?
- 30+ employees
- Written processes and established documentation
- English-language docs
- US-based companies get priority
Take the 60-second estimate to see which payout tier fits your company.
Frequently asked questions
Can IT and managed services businesses sell their data to AI?
Yes. Companies in IT and managed services with 30+ employees and documented processes can license operational data such as SOPs, workflows and training materials. Published payouts start at $100K.
What IT and managed services data can't be sold?
Client environments, network diagrams, credentials, secrets and logs containing client or end-user data. Records created inside clients' systems usually belong to the client. Third-party tool terms may also limit export.
- Published enterprise data program terms (2026)